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02We operate

Managed ServicesIT operations you can hand over.

GrowShield™: protection, stability and proactive support.
Engineers monitoring systems in a network operations center at night

02We operate

GrowShield™ Managed Services is Grow Digital's managed services offering. It is built on three commitments: protection, stability and proactive support.

You can hand over your IT operations in full, or in part. Under full coverage, we operate your entire IT environment as your IT operations partner. Under partial coverage, we take responsibility for selected systems, service areas or support levels, and work alongside your IT team and vendors for the rest.

In both cases, the service provides seamless IT operations, improved system performance and optimized cost, so your team can focus on business growth.

Long aisle of server racks in a modern cloud data center

Managed Services

Service areas

GrowShield™ is organized into ten service areas that together cover the full IT landscape. You choose the areas you need.
01

Service Desk & End-user Support

Your users get a single point of contact for IT support. We handle incidents and requests quickly, so your people stay productive.

What is included

  • Single point of contact for all users
  • Incident and service request handling
  • User onboarding and offboarding
  • Device and workplace application support
  • Knowledge base for common issues
02

Business Applications

We keep the applications your business runs on available, up to date and aligned with the way you work. The service covers ERP, CRM, HR, industry and custom applications.

What is included

  • Application monitoring
  • Functional and technical support
  • Patching and upgrades
  • Minor enhancements
  • Integrations and release management
03

Oracle Applications & Technology

Our Oracle specialists support the full Oracle landscape, from business applications to databases and engineered systems.

What is included

  • Support of E-Business Suite, Fusion Applications, Database, Exadata, Fusion Middleware, Analytics and EPM
  • Administration, patching and upgrades
  • Performance tuning
  • Cloning and migration
  • Backup and recovery
  • High availability and disaster recovery
04

Databases & Data Platforms

We administer the database technologies you use and keep your data available, fast and recoverable.

What is included

  • Database administration
  • Performance and query tuning
  • Backup and recovery
  • High availability
  • Regular health checks
  • Support of data warehouse and reporting platforms
05

Infrastructure & Data Center

We operate the servers, storage and operating systems that every other system depends on.

What is included

  • Administration of servers, storage, virtualization and operating systems
  • Monitoring and patching
  • Backup
  • Capacity planning
  • Coordination of hardware vendors
06

Cloud Operations

We run your public, private and hybrid cloud environments, and keep their cost and governance under control.

What is included

  • Cloud administration
  • Cost optimization
  • Cloud governance
  • Migration support
  • Resilience
07

Network & Connectivity

We keep your sites, users and systems connected and protected.

What is included

  • Local and wide area networks and wireless
  • Firewalls and remote access
  • Monitoring
  • Configuration and troubleshooting
  • Coordination of connectivity providers
08

Cybersecurity Operations

We watch over your environment, close vulnerabilities and respond when an incident occurs.

What is included

  • Security monitoring
  • Vulnerability and patch management
  • Identity and access management
  • Endpoint protection
  • Incident response
  • Compliance reporting
09

Websites, Portals & Mobile Applications

We keep your digital channels online, secure and current.

What is included

  • Hosting operations
  • Availability monitoring
  • Technical and security updates
  • Content support
  • App store releases
10

IT Vendor & Asset Management

We manage your technology vendors and assets on your behalf, so that contracts, licenses and renewals stay under control.

What is included

  • Coordination of third-party vendors
  • Tracking of licenses, support contracts and renewals
  • IT asset register

GrowShield™

Coverage and resourcing, your way.

Coverage models

GrowShield™ can cover your IT systems fully or partially.

01Full Managed Services
Grow Digital operates and supports the entire IT environment and is accountable for all service levels.
02Partial Managed Services
Grow Digital is responsible for selected systems or service areas. Your IT team or other vendors keep the rest.
03Co-managed Services
Responsibility is shared within the same systems. For example, Grow Digital provides specialist or after-hours support behind your own service desk.

Resourcing models

Choose how the team behind the service is staffed.

01Dedicated Managed Services
A full-time support team assigned to your organization.
02Shared Managed Services
A cost-effective model in which a shared team supports several customers.
03On-Demand Support
Pay-as-you-go support for ad hoc services and escalations.
04Hybrid Model
A combination of dedicated and shared services for cost efficiency.

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